Refund Policy

1. The 7 day precision trial

We offer a 7 day free trial to all new users. This is your dedicated window to integrate your social channels, train your Brand DNA, and experience the Smart Switch system.

• Commitment: because we provide this full-access trial, we do not issue refunds for subscription charges once the trial period ends.
• Responsibility: we will notify you by email before your trial expires. It is your responsibility to cancel your subscription before the 7 day mark if you do not wish to be billed.

2. Monthly subscriptions and access

You are free to cancel your monthly subscription at any time in your account settings.

• Access continuity: if you cancel mid-month, you keep full access to your Digital Employee dashboard until the end of your current billing period.
• No pro-rated refunds: we do not offer partial refunds for unused time within a monthly cycle.

3. Annual plans

Our annual plans are designed for brands committed to long-term growth and come with a significant price reduction.

• Finality: annual payments are non-refundable. By choosing an annual commitment, you are securing a fixed rate and dedicated resources for one year.

4. Technical failure and goodwill

We are operating at the cutting edge of Agentic AI. While we strive for 100% precision, we understand that LLMs can occasionally behave unexpectedly.

• Resolution: in the event of a documented, major technical failure of our Intent Engine or Brand DNA logic, we may offer account credits or a one-time goodwill refund. These are evaluated case by case by our engineering team.

5. Chargebacks and communication

Transparency is at our core. Before reaching out to your bank, reach out to us.

• Contact: email [email protected] with any billing concerns.
• Policy: initiating a chargeback without prior communication with our support team will lead to the immediate and permanent suspension of your Brand DNA profile and account access.

6. Processing via Paddle

As our Merchant of Record, Paddle handles all transaction security and compliance. Approved refunds typically take 5 to 10 business days to reflect on your original payment method.