Repilay drafts on-brand replies to your comments, sends the easy ones, and holds anything risky for your approval.
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Amelia HartleyAutumn dropSent
Ethan BrookeAutumn dropSent
Clara WhitfieldWinter teaserSentReplies this week
86% auto289
It does not fail loudly. It fails as a slow tax on whoever happens to have the phone.
Most comments are the same four questions about price, sizing, stock, and shipping. Answering them by hand is what stops anyone getting to the comments that actually need a person.
Once more than one person is answering, the tone drifts. A brand that reads warm on Monday reads clipped on Thursday, and nobody set out to change it.
An angry customer, a refund, a question a competitor is watching. It arrives between two hundred routine comments and gets scrolled past.
No migration and no rebuild. Connect an account, point Repilay at what you already have in writing, and start approving replies.
Link YouTube, Instagram, and Facebook. Comments start landing in one feed within minutes, with no code and no agency.
Upload your price list, policies, and FAQs. Repilay reads them and writes the way you already talk to customers.
Marcus ElleryRefund, 41% confidentHeldI am sorry, this should not keep happening. Send me your order number and I will start the refund right away.
Theo MarchettiComplaint, 38% confidentHeldConfident replies go out on their own. Anything heated, unusual, or uncertain waits for you.
One queue across every channel. Confident replies post themselves, anything doubtful is waiting for you at the top.
| Comment | Intent | Status | Confidence | Approved by | |
|---|---|---|---|---|---|
 Amelia HartleyDo you deliver to the city centre, and what does shipping cost? | Shipping | Sent | 96% | ||
| Marcus ElleryThird time my order is late. I want a refund. Now. | Refund | Needs you | 41% | ||
 Ethan BrookeIs this still in stock in a medium? | Sizing | Sent | 91% | ||
| Theo MarchettiMy order arrived damaged. What happens now? | Damage | Needs you | 52% | ||
 Clara WhitfieldHow much is delivery outside the city? | Shipping | Sent | 94% | ||
 Noor HaddadCan I split the payment across a few months? | Payment | Held | 78% | ||
 Iris DelacroixAre you open on weekends? | Hours | Sent | 97% | ||
 Caleb OkaforCan I exchange a size if it does not fit? | Exchange | Sent | 86% |
Sample data. This preview never connects an account or posts a reply.
Repilay drafts replies to comments you have already answered, and puts them next to what you actually said. You decide whether it sounds like you before a single reply goes out.
My order arrived damaged. What happens now?
send us a photo
I am sorry it arrived like that. Send me a photo of the damage and your order number and I will get a replacement out today.
A sample reply, shown with the same cast as the rest of this page. Run against your own channel, the left column is your own writing.
Everything you need to answer fast, stay on brand, and keep a human in the loop where it counts.
Amelia HartleyShipping96%Ethan BrookeSizing91%Clara WhitfieldShipping94%Smart inbox
YouTube, Instagram, and Facebook comments land in a single queue, each with a ready draft, the intent behind it, and how sure the AI is.
Repilay is built to be overruled. The controls below are not settings buried in an admin screen, they are how the product works by default.
Until you turn it off, every draft waits in a review inbox. Nothing reaches a customer that a person has not released.
Anger, refunds, and anything the AI is unsure of are routed to you with the reason attached, even when auto-reply is on.
Pause auto-replies across every channel at once. Drafts keep queueing so nothing is lost, and nothing at all is sent.
What the AI drafted, what a human changed before it went out, and who moved which control. Append only, so it can be read back but never quietly rewritten.
Every plan includes the full reply engine. Pick the volume that matches your comment section.
For brands answering all day, with documents to cite and a voice to protect.
Start free trialWe were losing an hour a day in the comments. Now the routine questions answer themselves and I only look at the ones that actually need me.
Placeholder NamePlaceholder role, CompanyNothing awkward goes out on its own, and the reason it was held is right there.
Placeholder NamePlaceholder role, CompanyIt picked up how we write faster than a new hire would.
Placeholder NamePlaceholder role, CompanyTwo weeks in, most drafts were going out untouched.
Placeholder NamePlaceholder role, CompanyStill deciding? These are the things people ask us before they connect their first channel.
Talk to usYouTube, Instagram, and Facebook, all three running the full loop: comments in, drafts out, replies posted after your rules or your approval. The website chat widget is included as well, installed with one script tag.
Only if you let it. Repilay scores every draft for confidence and risk. Anything heated, unusual, or below your threshold is held for approval instead of posted. You set the threshold, and you can put every reply behind approval while you build trust.
You upload them. Drop in a PDF, spreadsheet, or CSV and Repilay reads it, answers from it, and shows you which document a given reply came from. When the document changes, the answers change with it.
It reads the replies you have already sent. Within a few dozen approvals it picks up how formal you are, whether you use emoji, and the phrases you reach for. Correct any reply and it learns from the correction.
Nothing posts without a plan. The trial runs 7 days without a card; if you do not continue, your account pauses and your data stays until you delete it.
Yes, on Ultimate and Enterprise. Invite teammates into an organization and they share the same inbox, with every send attributed to whoever approved it.
Connect a channel, set your voice, and start approving replies the same day. Free for 7 days, no card needed.
